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Delivery & Returns

The cost of delivery is per order regardless of the number of items ordered. Below is a breakdown of the delivery options we provide.

Delivery Option

Delivery Times (after dispatch)

Cost

UK Standard

2 to 5 working days

£2.49

UK Express

1-2 working days *
(if ordered before 12pm Mon - Fri*)

£4.49

UK Saturday

No Longer Available 

£9.99

Europe & Ireland

5 to 7 working days

£3.49

World wide

7 to 10 working days

£5.99

* Expected delivery time will be the next working day provided the order is place before 12pm. Orders placed after 12pm will be dispatched the next available working day. Orders placed after 12pm on a Friday will be dispatched on the following Monday.

WORKING DAYS

Working days are referred to as Monday to Friday.

Saturday, Sunday and Bank Holidays are not classed as working days. Please bear this in mind when placing an order for Express delivery on a weekend.

Next day service orders placed on Saturday, Sunday and bank Holidays will be dispatched the next available working day.

STANDARD DELIVERY

All Standard delivery orders are sent via a Standard WHISTL service. These orders are expected to be delivered within 2 to 5 working days after receiving dispatch confirmation.

This option is only available to residents within the UK.

EXPRESS DELIVERY

 All Express delivery orders are sent via HERMES. Orders placed before 12pm Monday to Friday will be dispatched on the same day and will arrive the next working day. Orders placed after 12pm may be sent out the following day and will therefore be delivered within 2 days.

Orders placed on Monday before 12pm will be delivered on Tuesday. 

Orders placed on Monday after 12pm will be dispatched on Tuesday and will be received by Wednesday.

Orders placed on Friday before 12pm will arrive on Monday.

Orders placed on Friday after 12pm will be dispatched on Monday and will arrive on Tuesday.

A tracking number will be available on request please email: Website@krisp.co.uk

Please Note: Any industrial strikes by our delivering partners may cause delay to the delivery time. For further information, please visit the Royal Mail website for information on any industrial strikes or possible delays to the service.

SATURDAY DELIVERY

All Saturday deliveries are sent out using Royal Mail Saturday Special Delivery. Orders placed before 12pm on Friday will be dispatched on the same day and will arrive the following day on Saturday. Orders placed after 12pm on Friday or any other day will be held by Royal Mail and will arrive the following Saturday.

Orders placed on Friday before 12pm will be delivered on Saturday. 

Orders placed on Friday after 12pm will be dispatched on Monday and will be received by the next Saturday.

Orders placed on Monday will arrive the coming Saturday.

Orders placed on Thursday will arrive on Saturday.

A tracking number will be available on request.

Please Note: Any industrial strikes by our delivering partners may cause delay to the delivery time. For further information, please visit the Royal Mail website for information on any industrial strikes or possible delays to the service.

EUROPE AND IRELAND

All European and Ireland orders will be sent via our accredited courier service. These orders are expected to be delivered within 5 to 7 working days after receiving dispatch confirmation.

WORLD WIDE DELIVERY

The World Wide delivery option accounts for all other countries including USA and Asia. These orders are sent via our accredited courier service. These orders are expected to be delivered within 7 to 10 working days after receiving dispatch confirmation. 

RETURNS

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt at the address below or at one of our Krisp stores. We will issue a full refund (excluding original delivery charge) on receipt.

The returned item is your responsibility until it reaches us. You will have to contact your delivery company should your returned item go missing during transit. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Returning to a store:
You may return an item(s) to any of our Krisp store for a full refund or exchange provided the item(s) are in perfect saleable condition within 30 days of dispatch date. This does not affect your statutory rights.

Returning by post:

You may return your item(s) to us via post, within 30 days of dispatch, for a refund.

The cost of returning the item to us is your responsibility except when we have made an error, or the garment(s) is faulty.

The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery, please note refund will be processed within 14 days of our receipt. 

The original delivery cost is non-refundable for unwanted items.

Postage cost will only be reimbursed if the garment is faulty and no other items were ordered at the same time.

We will reimburse the postage cost of the returned item should the item prove to be faulty or sent in error. The returns postage cost will not be reimbursed if other items are returned which are not faulty (or sent in error).

Upon returning any items, please include a completed 'Returns form' along with your invoice and the items you would like to return. The address to send items that you wish to return is as follows:- 

Customer Returns
KRISP Website
Unit 5 Chapmans Park Industrial Estate
386 High Road, Willesden
London
NW10 2DY

You can call Customer Services between 9.30am and 6.00pm (Monday to Friday). We are also contactable via email: Website@krisp.co.uk.

Refunding the Delivery Charge

If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the 7 day cooling off period.

FREE RETURNS LABEL

Click here to download your Free Returns Label. You will need Adobe Acrobat Reader to view the file which you can download from here.

Please note that this label can only be used for Website Returns. To prevent delays, please do not use this label for any other purpose.

Please bear in mind that we are unable to accept liability for any lost parcels which may occur. For peace of mind, we recommend you add a tracking service to this at your expense. Please speak to Royal Mail/Post Office for further details.

If you are unable to open/use the Free Returns Label please email website@krisp.co.uk.