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Terms & Conditions

Welcome to KRISP website terms and conditions. These terms and conditions apply to the use of www.krisp.co.uk and the selling of our products to you subject to the conditions set out on this page.

By using www.krisp.co.uk you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.

If you have any questions relating to these terms and conditions please contact our customer services team before you place an order at website@krisp.co.uk

1. DEFINITIONS

1.1 In order to simplify the Terms and Conditions we have provided definitions of certain words or phrases. Where the words or phrases have been used this is the definition we are referring to:- 

"Contract" an agreement to sell the item(s) which you have placed on order through our website and which incorporate these Terms and Conditions. 
"Orders" this means an order placed by you for one or more of our products. 
"You" "Your" the person that is placing the order or simply using the website. 
"We" "Us" "Our" this means Krisp Clothing Limited. 
"Website" Krisp.co.uk

2. USE OF THE WEBSITE

2.1 The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.

2.2 We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

2.3 If you are not a consumer then you confirm you have authority to bind any business or person on whose behalf you use this website.

2.4 This website will require registration and subsequent access to the website will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your approved log in name or password or become aware of any misuse then you must inform us immediately.

2.5 KRISP has made every effort to ensure that www.Krisp.co.uk is free from viruses and defects. However it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything which may damage it. We cannot guarantee that using this website or other websites which can be accessed through www.Krisp.co.uk will not result in any damage to your computer.

3. PRODUCT INFORMATION

3.1 All products for sale on www.krisp.co.uk are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email and/or by phone.

3.2 Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees.

3.3 All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. We make every effort to also ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor.

3.4 We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed.

3.5 We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

3.6 All prices include VAT and are subject to change without prior notice.

3.7 Promotions online may not reflect the promotions in-store. We run promotions both at our stores and online www.krisp.co.uk. Some of these promotions may be exclusively online promotions or may be exclusively in-store promotions, or may only be available to customers in certain stores. All offers are subject to availability and are subject to change without prior notice.

4. DELIVERY

4.1 This website is only for delivery of products to customers around the world subject to the correct delivery charge being paid. 

4.2 Delivery of the goods will depend on the option that was selected at the ordering stage. We offer an Express service to customers in most of mainland UK, Northern Ireland, Channel Islands and Isle of Man. Express delivery is ONLY available Monday to Friday excluding bank holidays for orders placed before 12PM. Our Express service to Orkney, Shetland, Scottish Islands and some remoter parts of Scotland cannot be guaranteed.

4.3 We also offer a standard delivery service, which aims to deliver the goods within 3-5 working days. However no guarantee is made, especially in relation to Orkney, Shetland, Scottish Island and the remoter parts of Scotland.

4.4 Our Free Delivery for orders over £30 applies to our UK Standard 2-5 working days delivery service only.

4.5 We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.

4.6 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

4.7 If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

4.8 Any discrepancy’s with your order once it has been received or if you do not receive your order must be reported within 1 month of the date of dispatch. Any problems found outside of this time will not be able to be resolved.

5. PAYMENT

5.1 We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard, Solo, and PayPal as a method of payment. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.

5.2 Transactions are charged at the time the goods are ordered. If for some reason we are unable to ship your goods, the value of the items that are not dispatched will be refunded to the original method of payment.

5.3 All prices are inclusive of UK VAT at the current rate and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

5.4 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order.

5.5 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

5.6 All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay.

5.7 In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed 

5.8 We are unable to accept gift vouchers on www.KRISP.co.uk at the present time. However, you can purchase and use all gift vouchers at our UK standalone stores.

5.6 We do not accept payment by fax.

6. RETURNS

6.1 In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt at the address below or at one of our Krisp stores. We will issue a full refund (excluding original delivery charge) on receipt.

6.2 Sale garments are non refundable. Sale items can be identified by its price being a whole number (i.e. £15, £12, £7, etc.).

6.3 The returned item is your responsibility until it reaches us. You will have to contact your delivery company should your returned item go missing during transit. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

6.4.1 Returning to a store:
You may return an item(s) to any of our Krisp store for a full refund or exchange provided the item(s) are in perfect saleable condition within 30 days of dispatch date. This does not affect your statutory rights.

6.4.2 Returning by post:
You may return your item(s) to us via post, within 30 days of dispatch, for a refund only. We are unable to accept exchanges via post. If you wish to exchange your item, please return the original item to us and place a new order. Your original order will be refunded.

6.5 The cost of returning the item to us is your responsibility except when we have made an error, or the garment(s) is faulty (see clause 8.1).

6.6 The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery, please note refund will be processed within 14 days of our receipt. 

6.7 The original delivery cost is non-refundable for unwanted items.

6.7.1 Postage cost will only be reimbursed if the garment is faulty and no other items were ordered at the same time.

6.7.2 We will reimburse the postage cost of the returned item should the item prove to be faulty or sent in error. The returns postage cost will not be reimbursed if other items are returned which are not faulty (or sent in error).

6.8 Upon returning any items, please include a completed 'Returns form' along with your invoice and the items you would like to return. The address to send items that you wish to return is as follows:- 

Customer Returns
KRISP Website
Unit 5 Chapmans Park Industrial Estate
386 High Road, Willesden
London
NW10 2DY

You can call Customer Services between 9.30am and 6.00pm (Monday to Friday). We are also contactable via email: Website@krisp.co.uk.

*When trying on items of clothing, please ensure that you are not wearing perfume / or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled. The item must be returned with the completed form on the back of your delivery note.

6.8 If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

6.9 If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

6.10 We are unable to refund Briefs, thongs, swimwear, sunglasses and pierced jewellery for hygiene reasons.Returns on hosiery can only be accepted if the pack is unopened. 

6.11 It is your responsibility to ensure that the products ordered are satisfactory and free from the any faults within 14 days of our refund policy.

6.12 Items sent back to us which are, but not limited to, exceeding  the 14 day refund policy, incorrectly regarded as faulty, or a sale item, may be subject to further delivery cost in order for us to post the item(s) back to you. (Please note We will only refund the card from which the original payment was made).

6.13 It is your responsibility, and strongly recommended, to obtain a proof of posting certificate when returning any item(s) to us as we cannot accept responsibility for lost/damaged returns due to your postal service. Should your returned item(s) go missing during transit, it is your responsibility to contact your delivery service for information or compensation regarding your returned parcel.

7. Seven Day Cooling-Off Period 

7.1 In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

8. Refunding the Delivery Charge

8.1 If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the 7 day cooling off period.

9. Statutory Rights

9.1 Your UK statutory rights are not affected by our returns policy.

10. OWNERSHIP OF RIGHTS

10.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only as expressly authorised by us or our licensor.

All rights on this website are owned by Spring Retail Ltd T/A KRISP. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.