DEAR OUR CUSTOMERS,

I wanted to start this message by sending our hopes that you and your families are staying safe and healthy during these difficult times.Our thoughts are with you all.

You may have noticed new and…interestingly different products on our site and I want to explain these changes to you.

CHANGES TO OUR PRODUCT

The Covid-19 crisis is having a huge impact on the way supermarkets are operating. Supermarkets are simply unable to cope with the high demand for orders. We know they are working exceptionally hard to get on top of this and very much hope this will be resolved quickly.

As a result of the backlog, many people who would prefer to self-isolate are having to leave the safety of their homes to brave a trip to the supermarket and put themselves and their loved-ones at risk.

This is where we feel we can play our part in getting through this crisis.

Our existing infrastructure allows us to pick, pack and dispatch orders daily with immediate and fast deliveries. We’ve spent the past few days sourcing and beginning to put together a range of products for you to be able to order, which we can dispatch immediately and have delivered next day if needed. This is merely an interim measure, until the supermarkets are able to get on top of the demand for home deliveries, and until the crisis is under control.

Naturally we do not have the buying power of the big supermarkets, nor do we have the expertise of where to source these products from at the best prices. However, we are doing our level-best to buy them as competitively as we can and have heavily subsidised the costs of getting these to you.

In addition to this, we will be growing the selection of products day-by-day, however, if there are things that you would like us to source urgently and be made available, please send this to us and we will prioritise it as best we can.

Please stay safe in the next coming months. Our thoughts are with all of you and your families and all of the amazing individuals within our communities who have been working tirelessly to help, love and protect.

 

To support our dedicated and hard working NHS staff, we will donate 0.20p of each sold product to NHS. We are also trying to source possible supplies like face masks and medical gloves in order to donate them to hospitals. 

Additionally we are actively looking into options to donate warm clothes to homeless as well as other options of support. We will be informing you about all our activities and how you can contribute. 

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