UK Delivery

UK Two Day Delivery Service - £5.70 - delivered to you within 2 days after your order has been shipped. (excluding Sundays and bank holidays)

 UK Next Day Delivery - £6.25 - delivered to you within 1 day after your order has been shipped. (excluding Sundays and bank holidays)

  • Please note, you have to order by 2 PM Mo-Fri in order for us to pick and ship your item on the same day. If you order after 2 PM, please add +1 day to your delivery time.
  • You will receive regular updates on your parcel delivery, including the two-hour delivery window on the morning of the delivery.
  • Our office is closed on the weekends. We despatch and process all orders Mo - Fri. If you place your order on Saturday, Sunday or a holiday, we will process it on the next working day.

UK Remote Areas and Transit Times - £9.99 - delivery of your goods to some remote areas in UK depends on your location. Please refer to the list at the bottom of this page to review your delivery times.

 

International Delivery

Europe & Ireland - Currently due to Post Brexit issues the shipping price to all European countries had to be stopped. We are working hard to organise shipping arrangements to European countries again.

Australia & New Zealand - 7 to 20 working days - £28.50

Worldwide and USA - 7 to 20 working days - £9.99

RETURNS & REFUNDS

In case you are not fully satisfied with your order, we've made our UK returns FREE and simple:

As long as an item is still in its original condition, we accept returns for free, subject to the rules below.

  • items must be returned within 30 days of the item being delivered to you
  • item must be returned in unused, unworn condition, without ANY MAKE UP STAINS, in its original packaging and accompanied by a valid proof of purchase
  • items must be returned with our return service and provided return label. If you didn't receive your label, please contact us at website@krisp.co.uk.  We are not able to refund your return shipping charges if you use different shipping provider.

Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. Any items returned outside of this timeframe or in damaged condition will be returned to you.

If you have an issue with the quality of a product purchased from us, please get in touch prior to your return.

Due to the nature of our product we carry out a very extensive product inspection for return items so please allow up to 15 working days for your refund, from the date you send your parcel back to us. There is no need to contact us. Please hold on to your proof of returns until you have received your refund.

Returning a faulty or incorrect item?

If you've received an item which isn't quite right please get in touch with website@krisp.co.uk

Do you refund delivery charges if I return something?

The original delivery cost is non-refundable for unwanted items. Postage cost will only be reimbursed if the garment is faulty and no other items were ordered at the same time. Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.

 

Once you have created your label, attach it to your parcel drop off returns at ANY of thousands of local stores, open early til' late, 7 days a week.

To see drop off stores near your location please follow the link:

https://www.collectplus.yodel.co.uk/store-locator?v=2

CONTACT US

You can call our Customer Services between 9.00am and 5.00pm Monday to Thursday and between 9.00am and 4.00pm Friday. Please be aware that our Head Office is closed over the weekend and Bank Holidays, however you can also contact us via email: website@krisp.co.uk

UK Remote Areas and Transit Times

 

Service Centre & local areasPostcode districtExcluded service featuresTransit timeDelivery days
AberdeenAB10-16, AB21-25, AB30-34, AB39, AB41-43, AB51-53Xpect two hour advisory window, Inflight+1 working dayMon to Sat
AberdeenAB35, AB44-45, AB54Xpect two hour advisory window, Inflight+1 working dayMon to Fri
Aberdeen (Shetland)ZE1-3Xpect two hour advisory window, Inflight+5 working daysMon to Fri
ArgyllFK20, PA21-33, PA35-38, PA41, PH30-39, PH49-50Xpect two hour advisory window, Inflight+1 working dayMon to Fri
ArgyllPA20, PA34Xpect two hour advisory window, Inflight+2 working daysMon to Fri
ArgyllHS9, PA42-49, PA60-78, PH40-44, PA80Xpect two hour advisory window, Inflight+5 working daysMon to Fri
CarrickfergusBT1-44, BT51-58, BT62-67N/A+1 working dayMon to Sat
Channel Isles (Jersey & Guernsey)All JE, GY1-8Xpect two hour advisory window, Inflight+1 working dayMon to Sat
Channel Isles (Sark)GY10N/A+5 working daysWed & Fri
Channel Isles (Alderney)GY9N/A+7 working daysThursday
HighlandsIV1-3, IV12, IV30-31, IV36Xpect two hour delivery window, Inflight+1 working dayMon to Sat
HighlandsAB36-38, AB55-56, AB99, IV4-11, IV13-20, IV28, IV32, IV63, KW1-4, KW5-14, PH20-26Xpect two hour advisory window, Inflight+1 working dayMon to Fri
HighlandsIV21-23, IV26-27, IV40, IV52-54Xpect two hour advisory window, Inflight+2 working daysMon to Fri
HighlandsIV24-25Xpect two hour advisory window, Inflight+1 working dayMon to Fri
HighlandsHS1-8, IV41-49, IV51, IV55-56Xpect two hour advisory window, Inflight+5 working daysMon to Fri
Isle of ManAll IMXpect two hour advisory window, Inflight+1 working dayMon to Sat
Isle of WightPO30-41N/A+1 working dayMon to Sat
KilmarnockKA27-28N/A+1 working dayMon to Fri
Livingston*EH39-46, TD1-8, TD10-14N/A+1 working dayMon to Sat
OmaghBT45-49, BT60-61, BT68-71, BT74-82, BT92-94N/A+1 working dayMon to Fri
OrkneyKW15-17Xpect two hour advisory window, Inflight+5 working daysMon to Fri
Perth*DD6-11, FK14, FK21, KY9-10, KY14-16, PH6-16N/A+1 working dayMon to Sat
PerthPH17-19, FK18-19N/A+1 working dayMon to Sat
Truro (Scilly Isles)TR21Xpect two hour advisory window, Inflight+5 working daysTues, Thurs & Sat
Truro (Scilly Isles)TR22-25Xpect two hour advisory window, Inflight+6 working daysMon to Fri

 

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